Orders can take up to 6 weeks to be processed and shipped out because I’m usually backed up with orders. Everything from the art, the marketing, this website, the packaging and all other operations for this small brand is done by one person. So trust that any and all support is truly appreciated.

Feel free to contact us with any questions or feedback. Stay safe!

We currently ship all over the world!

We are proud to offer free shipping for all US orders over $150! Shipping for orders under $150 is calculated at checkout.

Shipping costs are non-refundable.

As stated in our shipping policy for international customers, "VAT, GST or any other country taxes are not pre-paid for international orders and may be levied upon delivery."

We absolutely do!

What happens to your shipment after it is dropped off at the post office is beyond our control. I accept no responsibility for packages that are lost or stolen. If you feel your package has been stolen or misplaced, I strongly advise you to inform your local post office using the tracking number issued to you. Any packages returned to me due to an insufficient address will be canceled and refunded.

Email me ASAP so we I can try to make any changes to your order. We strive to get orders shipped out as quickly as possible, which means we may not be able to catch your order in time to adjust or cancel it. If the order has not already been shipped out, we'd be more than happy to get the items of your choice swapped or removed.

There are a few ways for you to check your order status:

1. If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in and navigate to your order status.

2. When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Artisan Bonez.

3. Still can't find it? No sweat. Just contact us and we can give you the latest status for your order. We can also sign you up for an online account if you would like.

If you have an account with us, you can login at the top right of any page on our website and see all your order history.

If you don't have an account, you can create one under the same email address used to place your orders and they will all be conveniently available on the My Orders page of your Account. 

Only one promo code is applicable per order. If there is an active sitewide promo that applies to the item(s) in your order, it will be automatically applied - unless a promo code is provided to apply the promotion. If you would like to use another promo code you've received instead, send me an email and I'll be happy to use the best promo for you!